Terms & Conditions

These terms apply to enquiries, quotes, proposals, projects and ongoing services unless a separate written agreement states otherwise. If there is a conflict between these terms and a signed proposal or statement of work, the signed proposal or statement of work will take priority for that project.

You can contact GK WEB at info@gkwebsites.co.uk. Our business location is Belfast, Northern Ireland. We do not offer services from a public office or premises; our work is delivered remotely.

Any quote or proposal we provide is based on the information available at the time. A project is not confirmed until we have accepted it in writing and any required deposit or initial payment has been received.

Unless stated otherwise, quotes are valid for 30 days from the date issued. We may withdraw or revise a quote if the project requirements change or new information becomes available.

The agreed scope, deliverables, timeline, fees and payment terms will be set out in a proposal, quote, email confirmation or statement of work. Work outside the agreed scope is not included unless agreed in writing.

Examples of out-of-scope work may include additional pages, design changes after approval, extra integrations, new automation flows, copywriting, content entry, third-party troubleshooting or urgent support not included in the agreed service.

You agree to:

• Provide accurate information and clear instructions.
• Supply required content, images, logins and approvals on time.
• Ensure you have the right to use any materials you provide to us.
• Review work and provide feedback within agreed or reasonable timescales.
• Keep login details, account access and third-party credentials secure.

Delays in providing materials, feedback or approvals may affect project timelines.

Payment terms will be stated in the relevant quote, proposal or invoice. We may require a deposit, staged payments or payment in advance for certain services.

Invoices must be paid by the due date shown on the invoice. We may pause work, withhold delivery, restrict access to unpaid work, or suspend ongoing services where invoices are overdue.

You are responsible for any third-party costs approved for your project, such as hosting, domains, plugins, software licences, stock assets, email services, AI tools or automation platforms.

Reasonable revisions may be included where stated in the proposal. Additional changes, new requirements or revisions outside the agreed scope may be quoted separately and carried out only after approval.

We aim to meet agreed timelines, but dates are estimates unless expressly stated as fixed deadlines in writing. Timelines may change due to client delays, third-party issues, changes in scope, technical constraints or events outside our reasonable control.

AI systems, automations and smart workflows can assist with tasks such as lead handling, content support, customer support and internal processes. They should not be treated as a replacement for professional judgement, human review or legal, financial, medical or other regulated advice.

You are responsible for reviewing AI-generated outputs, ensuring they are suitable for your business, and complying with laws, regulations and platform terms that apply to your use of AI tools and automations.

Many projects depend on third-party platforms such as hosting providers, domain registrars, CMS plugins, payment services, email platforms, CRM systems, analytics tools, AI providers and automation tools. These services are governed by their own terms, pricing, availability and privacy policies.

We are not responsible for outages, price changes, data loss, policy changes or failures caused by third-party services outside our control.

We will take reasonable care to test work before launch or handover. You are responsible for reviewing the deliverables and notifying us of any issues within a reasonable time.

If you approve work, use it publicly, or do not raise issues within a reasonable review period, the work may be treated as accepted.

Ongoing support, maintenance, security checks, backups and updates are provided only where agreed. Support plans do not guarantee that a website or system will be free from downtime, bugs, security issues or third-party failures.

Unless specifically agreed, support does not include major new features, redesigns, content rewrites, SEO campaigns, malware recovery, emergency work or issues caused by unauthorised changes.

Once all agreed fees for a project have been paid, you will own the final deliverables created specifically for you, except for third-party materials, open-source software, licensed assets, pre-existing tools, frameworks, reusable code, templates, processes and know-how.

We retain ownership of our pre-existing materials, methods, reusable components and general expertise. We may reuse general ideas, techniques and non-confidential know-how gained during a project.

You are responsible for the accuracy, legality and suitability of any content, claims, images, data or materials you provide or approve. This includes compliance with advertising rules, copyright, data protection, accessibility, sector-specific rules and consumer protection requirements that apply to your business.

Unless agreed otherwise in writing, we may refer to completed work in our portfolio, website, proposals or marketing materials. We will not intentionally disclose confidential information when doing so.

Each party agrees to keep confidential information received from the other party confidential and to use it only for the relevant project or service. This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.

We provide services with reasonable care and skill. To the fullest extent permitted by law, we are not liable for indirect losses, loss of profit, loss of revenue, loss of business, loss of data, reputational damage or losses caused by third-party services.

Our total liability for any claim will not exceed the amount paid by you for the specific service giving rise to the claim, unless the law does not allow this limitation. Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any liability that cannot legally be limited.

Either party may end a project or ongoing service by giving written notice. You must pay for work completed, approved costs incurred, and any non-cancellable third-party commitments up to the termination date.

We may suspend or terminate services if invoices remain unpaid, if required information is not provided, if you breach these terms, or if continuing the work would create legal, security or professional risk.

We are not responsible for delays or failures caused by events outside our reasonable control, including internet outages, platform failures, cyber incidents, illness, severe weather, industrial action, legal restrictions or failures of suppliers.

These terms are governed by the laws of Northern Ireland. The courts of Northern Ireland will have jurisdiction, unless the law requires otherwise.

We may update these terms from time to time. The latest version will be published on this page with an updated date.