AI chatbots for enquiry capture
A chatbot on your site that answers common questions, captures enquiries when your team is unavailable, and routes the details to the right person.
Belfast AI consultancy by Gervis Knox
AI consultant Belfast — practical AI for organisations
Practical AI services for businesses and organisations in Belfast and Northern Ireland.
GK WEB helps organisations set up and run practical AI — chatbots, automation, lead capture and connected workflows — alongside the website and systems work that usually sits underneath it.
- Based in Belfast
- Founder-led delivery
- Websites, systems and AI
- Optional free AI audit
How an engagement typically starts
Scope first. Build only once responsibilities are clear.
- 01
Share the brief
What you want to achieve, constraints and timescale.
- 02
Discovery
Information involved, access, review and maintenance.
- 03
Agreed scope
Deliverables, milestones and who is responsible.
- 04
Build, review, handover
Testing and approval before anything goes live.
SERVICES WE DELIVER FROM BELFAST
AI services for Belfast and Northern Ireland
Most organisations start with one focused use case. We aim to work with your existing tools, assessing integrations and any changes needed during discovery.
Workflow automation
Repetitive work such as invoice follow-ups, CRM updates, lead nurture, scheduling and data entry — automated where it is reliable enough to trust.
Lead capture and nurture
Collect enquiries from web forms, chatbots, phone or email, then follow up consistently until someone on your team can take over.
Internal tools and dashboards
Simple views of where enquiries come from and what needs attention, built around the tools you already use.
AI strategy and advice
Focused sessions and written recommendations if you want a clear picture of where AI could help before anything is built.
WHY ORGANISATIONS IN BELFAST CHOOSE GK WEB
Founder-led AI work, grounded in how you already operate
Belfast-based, straightforward to reach
Based in Belfast. Remote first, with meetings by video — or in person when that is useful for the project.
Founder-led
You work with the person overseeing the project, from first conversation to handover.
Handover you can run
Documentation, training and ownership are agreed as part of the project, so your team can run what we deliver.
Honest about fit
Sometimes the answer is no AI, or a better process. We would rather say that early than recommend something you do not need.
Web and systems experience
Website and digital delivery sit alongside AI work, so recommendations stay grounded in how organisations already operate.
ILLUSTRATIVE USE CASES
Typical problems AI can help with
Example scenarios showing how practical AI can support everyday operations.
Example
After-hours enquiry handling
Situation: A website captures enquiries, but messages left outside office hours sit until the next working day.
Possible approach: A chatbot or form flow can collect the same details, flag urgent requests, and notify the right person. Human review stays in place for anything that needs judgement.
Example
Invoice follow-up
Situation: A team spends regular time chasing unpaid invoices with the same sequence of reminders.
Possible approach: An agreed reminder sequence can take the repetitive steps, with a person stepping in when an account needs a conversation.
Example
Client intake
Situation: New client onboarding involves repeated data entry, welcome materials, booking and filing across several tools.
Possible approach: A scoped intake workflow can create the record, send the pack, book the first conversation and notify the team — once information, access and review have been agreed.
ABOUT GERVIS KNOX
Belfast-based founder with hands-on delivery
Full background is on the About page, including BBC Sport NI Unsung Hero (2017) for founding Ormeau Table Tennis Club with his brother Keith.
- Founder and named project lead
- Belfast based, working remotely across NI, UK and Ireland
- BBC Sport NI Unsung Hero (2017)
- Websites, digital systems and practical AI
FREQUENTLY ASKED QUESTIONS
Questions Belfast organisations often ask
If you are unsure where to start, that is normal. These cover the most common questions about AI consultancy from Belfast.
How is an AI project scoped?
After an initial conversation we agree deliverables, the information involved, access requirements, human review and ongoing maintenance. Timescales and fees depend on that scope.
Do we need to be technical to work with you?
No. We work with owners, managers and internal stakeholders. If you can describe the bottleneck in plain English, we can assess whether AI, a website change or a simpler process is the right answer.
Will AI replace our staff?
That is rarely the aim. For most organisations, practical AI means automating repetitive work so people can spend time on the work that needs judgement.
What happens after we get in touch?
We'll review your enquiry and explain the next steps. If AI looks useful, we can also use the optional audit to capture more detail.
How quickly can a first automation go live?
Timescales depend on scope, integrations, content readiness and approvals. After discovery we agree a realistic timeline, with testing and approval before launch.
Do you only work in Belfast?
Based in Belfast, we work remotely with organisations across Northern Ireland, the rest of the UK, and Ireland.
What if AI is not the right answer?
Then we will say so. Sometimes the better answer is a clearer website, a process change, or a simpler tool. We will not recommend AI for its own sake.
DISCUSS YOUR PROJECT
Tell us about the brief
Share what you want to achieve, any key requirements and your preferred timescale. We'll review your enquiry and explain the next steps.
- Website, tender or AI enquiries
- Direct contact with your project lead
- Optional AI audit if you want a written snapshot
Start with the contact form, or the AI audit if you prefer.
A general project enquiry does not need the questionnaire.
Discuss a Belfast AI or website project
Tell us about the brief. We'll review your enquiry and explain the next steps — including whether AI is the right starting point.